Last updated: 30 July 2026
This Warranty Policy explains the warranty coverage and claim process for products purchased from SIMGASM B.V. through simgasm.com. It should be read together with our General Terms and Conditions, Return Policy, and Shipping Policy.
1. SIMGASM warranty coverage
All SIMGASM-branded physical products are covered against manufacturing and material defects when used normally, for their intended purpose, and in accordance with the supplied instructions and published specifications.
- Consumer purchases: SIMGASM provides a 2-year commercial warranty beginning on the date the product is delivered.
- Business and commercial purchases: SIMGASM provides a 12-month commercial warranty beginning on the date the product is delivered, unless a different written agreement applies.
This commercial warranty is additional to, and does not replace or restrict, any mandatory statutory rights. Consumers in the European Union have a minimum 2-year legal guarantee. Under Dutch law, the statutory right to a conforming product does not have one fixed end date and may continue beyond two years when the product should reasonably be expected to last longer.
Personalised, configured, or made-to-order SIMGASM products remain covered for manufacturing and material defects, even when they are excluded from the standard right of withdrawal.
2. Products from other brands
Products made by third-party brands are covered by any applicable statutory rights and by the relevant manufacturer's commercial warranty where one is provided. SIMGASM will act in the customer's best interests and work with the customer and, where appropriate, the manufacturer or distributor to provide a suitable solution. Where the law makes SIMGASM responsible as the seller, customers may contact SIMGASM directly and will not be required to deal only with the manufacturer.
3. What is covered
Coverage includes manufacturing or material defects that become apparent during the applicable warranty period, including:
- Structural or material failure during normal intended use;
- Defective components, fasteners, brackets, profiles, mounts, seats, or accessories;
- Premature failure caused by a manufacturing defect;
- Products that do not materially match their description or published specifications; and
- Defects caused by incorrect assembly by SIMGASM, or by incomplete or incorrect instructions supplied by SIMGASM.
4. Available solutions
After assessing an accepted claim, SIMGASM will provide an appropriate solution. Depending on the product and the nature of the defect, this may include:
- Technical assistance or adjusted assembly instructions;
- A replacement component or part;
- Repair of the product;
- Replacement with the same or an equivalent product; or
- A suitable price reduction or refund when repair or replacement is impossible, disproportionate, or cannot be completed within a reasonable time.
For a valid consumer warranty claim, the remedy will be provided without charge for necessary parts, labour, and approved standard shipping. For an accepted B2B warranty claim, SIMGASM will provide the remedy described above subject to this 12-month commercial warranty and any separate written agreement.
When practical, SIMGASM may send a replacement component instead of requiring the return of an entire cockpit or simulator. If a return is required, SIMGASM will provide instructions and either arrange shipping or agree reasonable standard shipping costs in writing. Products should not be returned before receiving approval and instructions.
5. What is not covered
This commercial warranty does not cover damage or failure caused by:
- Normal wear and tear, expected cosmetic ageing, or consumable and wearing parts that have reached the end of their normal service life;
- Incorrect assembly, installation, maintenance, adjustment, or use contrary to the instructions or published specifications;
- Loads, impacts, forces, or operating conditions outside the product's intended or published limits;
- Accident, misuse, neglect, abuse, liquid exposure, fire, corrosion, unsuitable storage, electrical surge, or other external causes;
- Unauthorised modification, repair, drilling, cutting, welding, or alteration that caused or contributed to the defect;
- Damage caused by incompatible or incorrectly installed third-party hardware where the SIMGASM product itself is not defective;
- A product choice or compatibility issue where the product correctly matches the specifications published before purchase; or
- Loss, theft, or damage occurring after delivery that is unrelated to a manufacturing or material defect.
These exclusions do not apply where mandatory law provides otherwise. Normal wear is not excluded when it occurs prematurely because of a covered manufacturing or material defect.
6. How to make a warranty claim
Contact hello@simgasm.com as soon as reasonably possible after discovering the problem. Please include:
- Your order number and proof of purchase;
- The product name, SKU, and serial number where available;
- A clear description of the problem and when it began;
- Photos or video showing the product and defect; and
- Any relevant details about assembly, connected equipment, and normal use.
We may ask you to complete reasonable troubleshooting steps so we can identify the quickest and least disruptive solution. Please do not dispose of, dismantle beyond normal assembly, repair, or return the product unless we ask you to do so.
7. Delivery damage, incorrect items, and returns
If a product arrives damaged, incomplete, or incorrect, contact us as soon as reasonably possible so we can investigate with the carrier and arrange a solution. Damage in transit and incorrect deliveries are handled in accordance with our Shipping Policy and Return Policy. Reporting delivery damage promptly helps us preserve evidence, but does not remove any mandatory statutory rights.
The 30-day voluntary return period is separate from this Warranty Policy. A product may still qualify for a warranty remedy even when the voluntary return period has ended.
8. Repairs and replacement products
A repair or replacement does not reduce any statutory rights. Unless mandatory law requires otherwise, the original commercial warranty continues for the remainder of its original period. If the original product is no longer available, SIMGASM may offer an equivalent product with comparable function and value.
9. International customers
SIMGASM sells internationally. Customers may have additional mandatory rights under the laws applicable in their country of residence. Nothing in this Warranty Policy excludes or limits rights that cannot legally be excluded or limited.
10. Contact details
SIMGASM B.V.
Lage Maat 13
3961 NJ Wijk bij Duurstede
Utrecht, the Netherlands
Email: hello@simgasm.com
WhatsApp: +31 6 30 500 006
Chamber of Commerce: 99925044
VAT ID: NL869190362B01
