Shipping Policy

Last updated: 22 July 2026

This Shipping Policy explains how orders placed through www.simgasm.com are processed, shipped and delivered.

SIMGASM B.V. is established in the Netherlands and ships sim racing products to customers worldwide. Due to the size, weight and configurable nature of our products, an order may be shipped in multiple packages or through a specialised freight carrier.

1. Order processing

Orders are processed on business days, excluding weekends and public holidays in the Netherlands.

We aim to dispatch products that are shown as in stock within one business day after the order and payment have been confirmed. Dispatch times are targets and may occasionally be longer during sales, product launches, public holidays or periods of unusually high order volume.

The availability shown on the product page applies at the time the order is placed. If there is an unexpected stock discrepancy, we will contact you with an updated estimated dispatch date.

Orders are only processed after successful payment or confirmation of an agreed payment arrangement.

2. Made-to-order, personalised and back-order products

Some SIMGASM products are made, configured, printed or personalised specifically for your order. These products require additional production time before they can be shipped.

The estimated production or lead time is shown on the relevant product page or communicated in your order confirmation. Lead times are estimates and may vary depending on the selected configuration, colour, livery, personalisation and availability of components.

Products marked as a pre-order, back-order or made-to-order product will be shipped once production has been completed and all required components are available.

When an order contains both in-stock and made-to-order products, we may hold the complete order until all products are ready. Where practical, we may divide the order into separate shipments. Additional shipping charges will only be applied when agreed with you in advance.

Production of personalised products may begin shortly after an order is confirmed. Once production has commenced, cancellation or return rights may be restricted as described in our Return Policy and General Terms and Conditions.

3. Shipping costs

Shipping costs are calculated during checkout based on factors including:

• The delivery destination

• The dimensions and weight of the order

• The number of packages required

• The selected delivery service

• Any remote-area or freight-related surcharges

• Applicable taxes, duties and customs charges

The shipping price shown during checkout is the price charged for the selected delivery method unless the information supplied by the customer is incorrect or incomplete.

In exceptional situations where the website cannot calculate a suitable shipping rate for an oversized, unusually heavy or remote delivery, we may contact you with a shipping quotation before the order is accepted or dispatched.

4. Shipping methods and carriers

Depending on the destination and the size of the order, SIMGASM may use carriers including PostNL, DHL, DPD, FedEx or another suitable parcel or freight carrier.

Smaller products and accessories are normally shipped using a parcel service.

Sim racing cockpits, seats, monitor stands and complete simulator configurations may be shipped in several separate boxes. Larger commercial or assembled orders may be transported on a pallet by a specialised freight carrier.

The carrier used for an order is selected based on the product dimensions, destination, service availability and shipping requirements. It is not always possible to select a specific carrier.

5. Multiple packages

A single SIMGASM order may consist of multiple packages. This is common for cockpits, seats, monitor stands and complete simulator configurations.

Each package may receive its own tracking number. Packages belonging to the same order may be processed separately by the carrier and may therefore arrive at different times or on different days.

Receiving only part of an order does not automatically mean that the remaining items are missing. Please check all tracking numbers provided before contacting our support team.

6. Estimated delivery times

Delivery times begin when an order has been dispatched. Production and order-processing times are not included in the carrier’s estimated transit time.

Typical transit times after dispatch are:

• The Netherlands: approximately 1 to 2 business days

• European Union: approximately 2 to 7 business days

• United Kingdom, Switzerland and Norway: approximately 3 to 8 business days

• United States and Canada: approximately 3 to 10 business days

• Other international destinations: approximately 5 to 15 business days

Pallet freight, remote-area deliveries and deliveries requiring a scheduled appointment may take longer.

All delivery dates and transit times are estimates. Customs processing, weather conditions, public holidays, carrier capacity, security inspections and other circumstances outside our direct control may affect delivery.

Where a specific delivery period has been expressly agreed with you, that agreed delivery period will apply.

7. Tracking information

Once your order has been prepared for shipment, you will receive an email containing tracking information or instructions regarding a delivery appointment.

Tracking information may take up to 24 hours to become active after the shipping confirmation has been sent.

For freight shipments, the carrier may contact you by telephone or email to arrange a delivery date. Please ensure that the telephone number and email address supplied with your order are correct.

8. Taxes, customs duties and import fees

SIMGASM aims to provide transparent international pricing without unexpected charges at delivery.

Where the checkout states that taxes and import fees are included, the order will be shipped on a duties-paid basis. In that situation, the applicable import duties, taxes and standard customs-clearance charges are included in the amount paid during checkout, and no additional standard import charges should be due upon delivery.

If taxes or duties cannot be collected in advance for a particular destination, this will be communicated during checkout or before the order is dispatched.

Customers remain responsible for providing any information reasonably required by the carrier or customs authorities. This may include a telephone number, personal identification number, tax identification number or confirmation of the intended use of the products.

Additional costs caused by incorrect customer information, refusal to cooperate with customs, storage, an unsuccessful delivery, a change of delivery address after dispatch or refusal of the shipment may be charged to the customer where permitted by law.

SIMGASM is not responsible for delays caused solely by customs inspections or local import procedures, but we will assist with reasonable documentation requests relating to the shipment.

9. Delivery address

Customers are responsible for providing a complete and accurate delivery address, email address and telephone number.

Please review your shipping details carefully before completing checkout. Contact us as soon as possible if an address needs to be changed.

We cannot guarantee that an address can be changed after an order has entered production or has been transferred to the carrier. Any additional carrier charges resulting from an incorrect or incomplete address may be charged to the customer.

Orders cannot normally be redirected to a different country after they have been placed.

10. Delivery of heavy or palletised products

Heavy, oversized, assembled or commercial orders may be delivered by pallet freight.

Unless otherwise agreed in writing, pallet delivery is made to the nearest accessible ground-level location at the delivery address. The customer must ensure that the location is accessible to the delivery vehicle.

Standard pallet delivery does not include:

• Carrying products inside a building

• Delivery to an upper floor

• Unpacking or disposing of packaging

• Assembly or installation

• Use of a crane, forklift or other lifting equipment

Any additional delivery service must be agreed in advance.

The customer or another authorised person must be available to receive the shipment at the agreed time. Additional costs caused by a missed freight appointment may be charged to the customer where permitted by law.

11. Risk during transport

For consumer orders, SIMGASM remains responsible for loss of or damage to the products during transport until the order has been physically received by the customer or by a third party appointed by the customer.

An exception may apply where the customer independently appoints a carrier that was not offered or arranged by SIMGASM.

Nothing in this Shipping Policy limits any mandatory consumer rights that apply in the customer’s country.

12. Inspecting the delivery

Please inspect all packages as soon as possible after delivery.

Before opening a visibly damaged package, we recommend taking clear photographs of:

• All sides of the packaging

• The shipping label

• Any dents, holes, tears or crushed areas

• The contents and internal packaging

• Any damaged components

If possible, ask the driver to record visible transport damage on the delivery receipt.

Please report damaged, incomplete or incorrect deliveries to hello@simgasm.com as soon as reasonably possible. Include your order number, photographs and a description of the issue.

Requesting prompt notification helps us investigate the matter with the carrier. A delayed notification does not remove any statutory rights you may have.

Do not discard damaged packaging until we have confirmed that it is no longer required for the carrier investigation.

13. Lost or delayed shipments

If tracking has not updated for several business days or the expected delivery period has passed, please contact us at hello@simgasm.com.

We will investigate the shipment with the carrier. Carrier investigations can take several business days and may require additional information from the customer.

A shipment is not considered lost solely because tracking has temporarily stopped updating. Once the carrier confirms that a shipment is lost, SIMGASM will arrange an appropriate solution, such as a replacement or refund, subject to applicable law and product availability.

If an order is not delivered within an expressly agreed delivery period, the customer may have the right to provide SIMGASM with an additional reasonable delivery period. If delivery is still not completed within that additional period, the customer may be entitled to cancel the affected purchase in accordance with applicable consumer law.

14. Missed, refused and unclaimed deliveries

The customer is responsible for following the tracking information and cooperating with reasonable delivery attempts.

If a shipment is returned to us because:

• The delivery address was incorrect or incomplete

• The recipient was repeatedly unavailable

• The shipment was not collected from a collection point

• The recipient refused delivery without a valid reason

• The recipient failed to provide required customs information

we may charge the customer for the actual return and reshipping costs where permitted by law.

Where the customer no longer wishes to receive the order, the matter will be handled under our Return Policy. Personalised or made-to-order products may not qualify for cancellation or return.

15. Order changes and cancellations

Contact us immediately at hello@simgasm.com if you wish to change or cancel an order.

We will make reasonable efforts to accommodate the request, but changes cannot be guaranteed after processing, production or shipping has started.

Orders that have already been dispatched cannot be cancelled as shipments. After delivery, eligible products may be returned in accordance with our Return Policy.

Personalised or custom-made products may no longer be cancelled once production has commenced.

16. Circumstances outside our control

SIMGASM is not responsible for delays caused by circumstances that could not reasonably have been prevented, including severe weather, natural disasters, war, civil unrest, strikes, government restrictions, customs inspections, carrier network disruptions, transport accidents, infrastructure failures or other force majeure events.

Where such an event occurs, we will take reasonable steps to keep affected customers informed and complete delivery as soon as reasonably possible.

This section does not limit any mandatory rights available to consumers under applicable law.

17. Contact information

For questions about shipping, tracking or delivery, please contact:

SIMGASM B.V.
Lagemaat 13
3961 NJ Wijk bij Duurstede
The Netherlands

Email: hello@simgasm.com
WhatsApp: +31 6 30 500 006
Chamber of Commerce number: 99925044
VAT number: NL869190362B01

Please include your order number when contacting us about an existing order.